Audio Response Instructions - Allegent Community Federal Credit Union

Audio Response Instructions

Convenient Banking from Your Own Phone

It’s Time To Set Your Own Banking Hours …

On this page, you’ll find a map to help you navigate through the Audio Response System. First, contact the credit union to be set up and then you can start using Audio Response immediately. All you need is a touch-tone phone, your account number and your four-digit authorization code.

How Do I Get Started?

  • After your account is activated, have your credit union account number handy.
  • To access Audio Response directly, call 412-642-2850 or 412-275-0233. Once in the main menu, choose option 1 for account information and services, and follow the automated instructions. To speak with a credit union representative directly, call 412-642-2875.

Important Information

  • Audio Response will repeat your transaction so you can confirm or cancel at any time.
  • Funds cannot be transferred to an unrelated account.
  • Checks cannot be made payable or mailed to a different address than what is noted on your account.
  • All Audio Response transactions are posted immediately. Checks for withdrawals requested after 4p.m. will be mailed the next business day.
  • All transactions will appear on your regular statement.
  • Remember to wait for your confirmation number and record for your reference. To terminate your call, press *.

To Navigate Audio Response:

WELCOME

1  Access Account
2  Rates
3  Sample Payment Calculator
0  Operator
8  End Call

1 Access Account

1  Login
2  Pin #

1  Checking Accounts
2  Savings Accounts
3  Transfers and Withdrawals
4  Loans
5  Certificates
7  Additional Information
8  End This Session
9  Return To Previous Menu
*  Repeat Options
0  Transfer to Operator

Here you can create the content that will be used within the module.

Checking Accounts

1 CHECKING MENU

Enter Suffix
Account Balance Spoken Automatically
1  Deposit Information
2  Account Activity
3  Stop Payment
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again

1 Checking Deposit Information

1  Checking Deposit Inquiry
2  Last 5 Deposits
3  ACH/Payroll Deposits
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again

2 Recent Transaction History

1  Last 5 Withdrawals
2  Last 5 Checks Cleared
3  Last 5 Transactions
4  Specific Check Cleared
5  YTD Dividends
6  Prior Year YTD Dividends
7  Electronic Transfers
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again
0  For an Operator

7 Electronic Transfers

1  POS Transactions
2  ATM Transactions
3  ACH Transactions
8  End This Session
9  Return to Previous Menu

Savings Accounts

2 SAVINGS MENU

Enter Suffix
Account Balance Spoken Automatically
1  Deposit Information
2  Account Activity
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again

1 Savings Deposit Information

1  Last 5 Deposits
2  ACH/Payroll Deposits
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again
0  For an Operator

2 Savings Account Activity

1  Last 5 Withdrawals
2  Last 5 Transactions
3  YTD Dividends
4  Prior Year YTD Dividends
5  ATM Transactions
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again

Transfers and Withdrawals

3 TRANSFERS AND WITHDRAWALS

1  Same Account Transfers
2  Cross Account Transfers
3  Withdrawal by Check
*  Return to Previous Menu
0  For an Operator
8  End This Call

1 Same Account Transfers

1  Share to Share
2  Share to Loan
3  Loan to Share
6  Cross Account
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again
0  For an Operator

2 Cross Account Transfers

1  To Transfer to Another Member’s Share Account
2  To Transfer to Another Member’s Loan
3  To Transfer From Your Loan to Another Member’s Share Account
4  Share to Credit Card
5  Credit Card to Share
*  Hear Your Choices Again
8  End This Session
9  Return to Previous Menu
0  For an Operator

3 Withdrawal By Check

1  For Withdrawal From Share Account
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again
0  For an Operator

Loans

4 LOANS

1  Loan Inquiries
2  Loan Payoff Inquiries
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again

1 Loan Inquiries

1  Loan Balance & Amount Available
2  Payment Information
3  YTD Finance Charge
4  Last 5 Transactions
5  Mortgage Loans
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again
0  For an Operator

2 Loan Payoff Inquiry

Certificates

5 CERTIFICATES

1  Balance
2  Dividend Rate And Maturity Date
3  Last Five Deposits
4  YTD Dividends
5  Prior YTD Dividends
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again
0   For an Operator

Additional Information

7 ADDITIONAL INFORMATION

1  Change Your PIN
2  Speak to a Representative
3  Access Another Account Number
8  End This Session
9  Return to Previous Menu
*  Hear Your Choices Again