Allegent’s New Online & Mobile Banking Platform - Allegent Community Federal Credit Union

Our New Online & Mobile Banking Platform Is Here!

Our New Online & Mobile Banking Platform Is Here!

We are pleased to announce our improved online and mobile banking platform is now available!

This upgrade provides members with a more modern approach to online banking, more flexibility, feature additions, upgraded systems and increased security enhancements, and a mobile-friendly experience.

If you have questions about the new Online and Mobile Banking platform, please email memberservices@allegentfcu.org or call 412-642-2875.

First Time Login to the New Online Banking

Important Things to Note:

If you are a current online/mobile banking user, you must sign into your account in the first 60 days with your current User ID and temporary password.

  • Your temporary password is the last six digits of the primary account holder’s social security number followed by their four-digit year of birth.
  • Your temporary password will not work on the 61st day.

 

Steps for Logging in to the New Online/Mobile Banking

Current Online/Mobile Banking members: Please follow the below directions to access your accounts online for the first time.

Step 1:

Go to https://www.allegentfcu.org, and click on the “Login” button at the top of any page. — You will only be able to log in to your online banking account from the Allegent website at https://www.allegentfcu.org. You will NOT be able to log in to online banking using the old URL.

Step 2:

Enter your current online banking User ID — Your User ID will NOT change for the new online & mobile banking.

Step 3:

Enter your temporary password — Your temporary password will be the last 6 digits of the primary account holder’s social security number, followed by their four-digit year of birth. For example, if the last 6 digits of the primary account holder’s social security number are 123456, and their year of birth is 1972, you will enter 1234561972 as your temporary password.

Step 4:

Accept the terms and conditions.

Step 5:

You will be prompted to create a new password that you will use to log in to your online banking account for all subsequent logins. When creating your new password, you will be prompted to enter your current password. This is the last 6 digits of the primary account holder’s social security number, followed by their four-digit year of birth.

Step 6:

Set your new security questions and answers.

Step 7:

Set up Phone for Identity Verification.

Step 8:

Select a phone number to receive a code via text or phone call to validate.

Step 9:

Enter the verification code.

Step 10:

Add Profile Information (if prompted).

Online Banking Upgrade Frequently Asked Questions

Will my user ID and password change?

Your User ID will remain the same. However, your current password will no longer be valid.

First login: Use your current User ID & temporary Password

The first time you log in to the new online banking system, you will need to sign in using your current online banking User ID and the temporary password that has been automatically assigned to you. The first time you log in to the new online banking system, you will NOT be able to log in using your old online banking password.

Where do I find my temporary Password?

Your temporary password will be the last 6 digits of the primary account holder’s social security number, followed by their year of birth. For example, if the last 6 digits of the primary account holder’s social security number are 123456, and their year of birth is 1972, you will enter 1234561972 as your temporary password.

Can I change my Password?

Once you have successfully logged into the new online banking system for the first time using your temporary password, you will immediately be prompted to change your password to one that you choose. The password you choose will be the one you will use to log in to your online banking account going forward.

Will the new online banking login page / login link be the same?

No. Once the new online banking system launches, you will only be able to log in to your online banking account from the Allegent website at https://www.allegentfcu.org/. You will no longer be able to log in at https://virtuoso.allegentfcu.org/ISuite5/Features/Auth/MFA/Default.aspx.

I have the link to the current online banking login page bookmarked / saved. Will it still work after the launch of the new online banking system?

If you have the current online banking login page at https://virtuoso.allegentfcu.org/ISuite5/Features/Auth/MFA/Default.aspx bookmarked, your bookmark will no longer work once the online banking system is launched. If you try to use the bookmarked link after the new online banking system has launched, you will be redirected to the Allegent home page where you will find the login button at the top of the page.

Will I use the same security questions?

No. During your first login after the upgrade, you will be prompted to create a new set of five security questions and answers.

Will I have to re-download or reset my Mobile Banking app?

Whether you re-download the new Mobile Banking app or not is up to you. However, for the best overall experience, we recommend you download and upgrade to the new Mobile Banking app.

If you choose not to upgrade to the new mobile banking app right away, you will still have access to the current online banking features and functionality. However, you will not benefit from seeing the new features and streamlined user interface (UI).

If you would like, you can login from your mobile app for the first time, whether you are an existing user or a new user. Remember to use the same password between your desktop and mobile app access.

Why does the online banking system need an upgrade?

The upgraded online banking systems will provide a more modern approach to online banking, along with increased security enhancements. You will have the ability to:

  • More easily manage your accounts, including setting account alerts.
  • Transfer money to and from internal accounts and to and from other financial institutions.
  • Pay bills with Bill Pay.
  • Pay people using Zelle®.
  • Manage mobile banking devices and download the Allegent Mobile Banking app.
  • Keep an eye on your credit score and credit report and simulate how changes in your credit activity can impact your score with SavvyMoney.
  • Gain greater insight into your day-to-day expenses, create budgets and set goals, and manage your savings and investments with the personal Financial Manager tool.

Will my Bill Pay account change?

No. You will be asked to accept the Bill Pay terms and conditions again, but you will not need to set up any existing billers or scheduled payments.

Can I still get to my credit card information the same way?

Yes. The way you access your credit card information will not change.

Will the automatic payments or transfers I have set up in my online account stay active?

Yes. The automatic payments and/or recurring transfers you currently have set up will remain active. You will not have to reset any recurring payments.

How often will I be asked to verify my account using my phone?

You can expect to be prompted during first time enrollment and when you use a new device or location to access your accounts.

In addition, you will be prompted to verify your account prior to making any changes to your account settings if you weren’t initially prompted to verify your account at the time of login.

I received two text messages with verification numbers. Which one do I use?

The online banking verification codes that are sent to your phone are 6-digit numbers. If you have received multiple 6-digit codes, use the most recent code received.

Will my accounts look different?

Yes. Your accounts will look a little different. The look and feel of the account views within the upgraded online and mobile banking has been updated to enable a more intuitive, user-friendly experience.

I nicknamed my accounts. How will I know which account is which?

You will need to rename your accounts. You can tell which account is which in two ways. First, you can look at the last digit of the account number. Second, you can look at the balance in the account.

Will the new Online Banking system still have the capability to export transactions?

Yes. With the new online banking system, you will have the ability to export transactions in .CSV, .QFX, and .OFX formats.

What if I need to access my accounts during scheduled system maintenance/downtime?

You will still have access to your funds through our network of ATMs. You can also visit any of our branches or call us at 412-642-2875 during our normal business hours to complete your transactions.