Deleting Cookies & Temp Files | Allegent Community Federal Credit Union
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Deleting Cookies & Temp Files

If you are having trouble logging into Online Banking try deleting Cookies and Temporary Internet Files. These are small files stored on your computer that save website data such as page layouts and log in information. Deleting them forces your computer to send and receive fresh information from our systems.

Select your browser to get started.

Internet Explorer browser icon

Firefox browser icon

Chrome browser icon

Safari browser on Apple iPhone icon

Chrome browser on Android smart phone icon

Firefox browser on Android smart phone icon


Internet Explorer

Step 1: Click the “Tools” icon. It appears as a small gear.

Step 2: Select “Internet Options” from the drop down menu.

Step 3: Under the section labeled “Browsing history,” click the button that says “Delete.”

screen capture of step 3 using IE browser

Step 4: Check all of the boxes as they are in the following image then click the “Delete” button.
(Do NOT check the top box that says “Preserve Favorites website data”)

screen capture of step 4 using IE browser

Step 5: Close all windows, and attempt to log in again.


FireFox

Step 1: Click the “Menu” icon. It appears as three horizontal lines.

Step 2: Select the “Options” icon from the drop down menu.

screen capture of steps 1 and 2 using FireFox browser

Step 3: Select the section labeled “Privacy” on the left hand side.

Step 4: Under “History” click the link that says “clear your recent history.”

screen capture of steps 3 and 4 using FireFox browser

Step 5: Select “Everything” from the dropdown menu then check all of the boxes below.

Step 6: Click the “Clear Now” button.

screen capture of steps 5 and 6 using FireFox browser

Step 7: Close all windows, and attempt to log in again.


Chrome

Step 1: Click the “Menu” icon. It appears as three dots.

Step 2: Select the “Settings” option from the drop down menu.

screen capture of steps 1 and 2 using Chrome browser

Step 3: Scroll all the way down to the bottom and click “Advanced.”

screen capture of step 3 using Chrome browser

Step 4: Under the “Privacy and security sections” click the arrow next to “Clear browsing data”

screen capture of step 4 using Chrome browser

Step 5: Select “the beginning of time” from the drop down menu, and check all of the boxes below it.

Step 6: Click the button labeled “Clear browsing data.”

screen capture of steps 5 and 6 using Chrome browser

Step 7: Close all windows, and attempt to log in again.


iPhone

Before you begin, make sure you are opening www.allegentfcu.org in Safari. Do not try to use a search utility, such as Google, as it may not support all site features.

Step 1: Find and select the “Settings” icon.

Step 2: Scroll down, and select “Safari” from the Settings menu.

Step 3: Select the option labeled “Clear History and Website Data.”

Step 4: Confirm by pressing the button labeled “Clear History and Data.”

screen capture of step 1 using Safari browser on iPhone

screen capture of step 2 using Safari browser on iPhone

screen capture of step 3 using Safari browser on iPhone

screen capture of step 4 using Safari browser on iPhone


Chrome on Android

Step 1: Open the app menu that appears as three dots in the upper right hand corner, and select “Settings.”

Step 2: Select “Privacy”

Step 3: Select “Clear browsing data.”

Step 4: Select “beginning of time” from the drop down, and check all of the boxes as seen below then click “CLEAR DATA.”

screen capture of step 1 using Chrome browser on Android smart phone

screen capture of step 2 using Chrome browser on Android smart phone

screen capture of step 3 using Chrome browser on Android smart phone

screen capture of step 4 using Chrome browser on Android smart phone


FireFox on Android

Step 1: Open the app menu that appears as three dots in the upper right hand corner, and select “Settings.”

Step 2: Select “Clear Private Data.”

Step 3: Check all of the boxes as seen below, then click “CLEAR DATA.”

screen capture of step 1 using Firefox browser on Android smart phone

screen capture of step 2 using Firefox browser on Android smart phone

screen capture of step 3 using Firefox browser on Android smart phone